Replacing paper contribution cards with a transparent digital ledger ended disputes and doubled agent capacity.
2x
Clients handled per agent
95%
Drop in contribution disputes
40
Agents onboarded
Real-time
Client balance visibility
A savings cooperative running paper contribution cards faced frequent disputes, lost records, and agents unable to scale beyond a few hundred clients each.
We shadowed agents on collection routes to understand the daily flow, connectivity constraints, and the trust dynamics between agents and clients.
Monira digitised collections with a mobile agent app, real-time client ledgers, and automated payout cycle tracking, every contribution instantly visible to both parties.
Onboarded 40 agents and their clients over four weeks, migrating historical balances and training agents on the mobile collection flow.